FAQ
STORE FAQ
Do I own my store?
You subscribe to a store that you promote. You don’t own the store but you earn all revenue that your store produces while you are a subscriber.
Can I buy a store from Ka-Ching!?
Yes, you can buy a store from Ka-Ching!
Contact us if you’re interested in purchasing a store.
Do I have to provide my own products?
No, you don’t have to provide your own products. Your store already has products that are just waiting to be sold.
Do I need a merchant account for credit card processing?
No, you don’t need a merchant account for credit card processing. We take care of all order payment processing.
Do I have to maintain inventory and ship the products?
No, the products in your store are dropshipped, eliminating the need for you to maintain an inventory or ship products. Learn more about dropshipping.
Do I need a PayPal account?
No, all PayPal payments are handled via our PayPal account.
Do you accept payment in cryptocurrency such as BitCoin?
We do not accept payment in cryptocurrency presently, although we may in the near future.
Can I sell different products than every one else's store?
You might be able to select a different selection of products depending upon the niche of your store. Contact us if you’re interested in exploring this further.
Can I have multiple stores?
Yes, you can have multiple stores. Contact us for more information.
Do I have to register a domain name?
No, we provide the domain name for your store.
Can I use my own domain name?
No, we provide the domain name for your store.
Do you take a commission from the products I sell?
No, we don’t take any commissions from the products that you sell.
Can I sell worldwide, or am I limited to my country or region of origin?
You can sell the products worldwide. You are not limited to a particular country.
Can I customize my store to look unique? Do you help with that?
Yes, we can customize your store. Visit Store Extras to order store customizations
ACCOUNT FAQ
What is your refund policy?
We offer a 100%, no-questions-asked money-back guarantee of your first month’s fee if you cancel within the first 30 days. The set-up fee is not refundable.
At what point do I have an option to cancel my subscription?
You can cancel your subscription at any time. If you cancel within the first 30 days, your first month’s subscription fee will be refunded to you. Subscriptions cancelled after the first 30 days are non-refundable.
Can someone besides myself pay for the subscription to your service?
Yes, anyone can pay for your subscription, however, that person will be the account owner, and they will be responsible for the management of the account.
How do I get support?
For support you can contact us here.
Can I use a mobile payment system to receive the money I earn?
Yes. We pay you the money you earn by PayPal. PayPal has a mobile app that you can use to manage the earnings that we pay you.
MEMBERSHIP FAQ
Can I be both a Merchant Member and an Affiliate Member?
Yes, you can be both a Merchant Member and an Affiliate Member.
Do I have to pay a fee to become an Affiliate Member?
No, you don’t have to pay a fee to become an Affiliate Member.
How much does it cost to become a Merchant Member?
To become a Merchant Member you must pay a $150 non-refundable set-up fee plus a $99 per month subscription fee.
GENERAL FAQ
Is there a way you can teach me how to promote my store?
Yes, you can learn about the different methods you can use to promote your store successfully on our Resources page.
How much does it cost to get started?
There’s a one-time set-up fee of $150 and a $99 per month subscription fee. Total to get started is $249.
What are your security practices?
We maintain a high level of security. All of our stores are routed through our secure encrypted server and all transactions that take place at our stores are also protected using the same method. You can view this security protocol in place by viewing the green padlock in your browser’s address bar.
Where is the service hosted?
The service is hosted on high-speed cloud servers which are managed and maintained by KaChing!’s parent company, MateMedia.
Do you offer KaChing! tutorials?
We offer a resources section and we will be providing tutorials soon.